External privacy policy of Nelissen Steenfabrieken NV
This Privacy Policy was last modified on: V1 – 20250124
Welcome to Nelissen Steenfabrieken! We attach great importance to the protection of your personal data and make every effort to safeguard your privacy.
Data protection and privacy are very important to Nelissen Steenfabrieken (hereafter: Nelissen). With this privacy policy (hereafter: Privacy Policy) Nelissen wants to inform you about the processing of your personal data. Nelissen shall process the personal data with respect for your privacy and in compliance with the applicable data protection legislations.
Nelissen reserves the right to, at any moment, make updates to this Privacy Policy. In order to stay informed of any changes, we ask you to regularly consult this Privacy Policy.
- Definitions
Processing of personal data: Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. Personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly.
A processor: A processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
A controller: A controller is a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
- For who does this privacy policy apply?
This Privacy Policy applies to all direct customers, visitors, suppliers, applicants and all other persons who are not employees of Nelissen and of whom Nelissen processes personal data as controller. For the remainder of this Privacy Policy, an individual belonging to one of these groups is referred to as a “data subject”.
- Contact details
Nelissen Steenfabrieken NV
Kiezelweg 460, BE - 3620 Lanaken (Kesselt)
Phone: + 32 12 44 02 44
E-mail: info [at] nelissen.be
Registered number: BE 0401.333.639
- Controller
Only when Nelissen is acting in the capacity of data controller, points 5 to 10 of this Privacy Policy shall apply.
If, as data subject, you want to exercise your rights, you must always address the data controller (responsible for the processing).
- What personal data nelissen processes?
5.1 Based on the performance of a contract
Nelissen processes personal data necessary for the performance of a contract to which you are a party or to take steps at your request prior to the conclusion of a contract.
- When requesting a quote
When you request more information about the services or products of Nelissen you can request a quote through different channels (telephone, website, social media, …). Nelissen processes personal identification data (e.g. name and email) to provide you with an adequate proposal. - When processing an order (f.e. sample inquiry), following up on invoices and commercial agreements (f.e. Showroom)
When you order services or products from or deliver to Nelissen, Nelissen processes personal identification data and professional data to correctly follow up the order or delivery. - When applying for a job
Nelissen regularly seeks new enthusiastic and motivated employees to join our team. During the job application procedure Nelissen processes the following categories of personal data: personal identification data, personal characteristics (e.g. birthdate, language, …), competences, educational history, career, curriculum vitae, image, work references. - When creating a user account
Via a form on the website, you can register yourself as a customer and you can log in with a userID and password. In doing so, Nelissen processes personal identification data and security data (e.g. password) to correctly provide you with relevant information. - When participating in an event
Nelissen organises events. In the organisation of such an event, we process personal identification data, professional data at registration. - When participating in a training course, info session, …
Nelissen organises training courses. We process your personal identification data and professional data for administrative follow-up.
5.2 Based on consent
When processing personal data based on your consent, you always have the right to withdraw your consent (see 10. What are my rights and how can I exercise them?).
- When you request an own brick wall creation
When you use the simulator available on the website to develop your own brick wall creation, you enter your mail address and give permission for receiving a file in pdf format and/or as a texture. The mail addresses are not used for any other purpose than to send a mail after request and creation of a texture. - When you subscribe to our newsletter.
When you subscribe to our newsletter you give permission for sending a newsletter. Nelissen gives you the opportunity to unsubscribe from the newsletter. - When completing a customer satisfaction survey
Nelissen asks permission to link personal data (identification data and professional data) with the results of a customer satisfaction survey. We only use this data to improve our services. Nelissen uses a research agency as processor for this purpose, but it will not use the data for other purposes and will not pass it on to third parties for its own use. - When creating a recruitment reserve
If Nelissen does not hire you after a job application, but would like to keep you CV for future opportunities, Nelissen will ask for your permission to keep your CV.. - Use of targeted visual material on social media and the website.
When publishing targeted images on social media and the website, Nelissen will ask for your permission. With targeted images we mean images in which the person is clearly identifiable (close-up, image focused on a certain person, posed photo, ...). - When indicating eating preferences if you register for an event and/or training course.
If you wish, when registering for an event or training you can indicate your food preferences, so that we can provide suitable food for catering. Only quantities and no personal details are passed on to the catering company. - When improving the quality of the website
Nelissen uses tools to collect statistics and gain insights about website usage. This information is anonymized and is not linked to your personal data. Analytical tools use cookies. These are text files placed on your computer that collect standard internet logging information and behavioral information. More info can be found in our cookie statement.
5.3 Based on the legitimate interest
Nelissen processes personal data based on a legitimate interest in which Nelissen has made a balancing of interests.
- When registering visitors to our offices
For security reasons, Nelissen wishes to know who is always present at our offices. The employee with whom the visitor has an appointment will be informed that the visit has arrived. Nelissen processes the following personal data: personal identification data (e.g. name, email, telephone number), identification data issued by the government (license plate), professional data (e.g. company for which you work). - When using security cameras
In and around the buildings of Nelissen cameras are installed for the purpose of preventing, detecting or identifying nuisances or crimes against persons and goods and maintaining public order. Images are collected, processed and stored for this purpose. - When dealing with a question, offering help or offering information at your request
You can contact Nelissen through various channels (telephone, correspondence, email, chat, contact form website, social media). We will only use the personal data you provide to answer your questions. - When sending direct marketing
Nelissen sends direct marketing and thereby processes personal identification data. Nelissen respects related regulations, whereby only direct marketing is sent if there is a customer relationship, regarding the similar products or services that Nelissen itself provides. As a data subject, you always have the possibility to unsubscribe. - When inviting a customer satisfaction survey
Nelissen invites customers to participate in a customer satisfaction survey. We use online tools such as (survey monkey, google forms, …) for this purpose. - When carrying out competency tests during the application period
Depending on the position for which the applicant is applying, Nelissen sometimes assesses the candidate's competencies and personality to screen them. Nelissen uses an assessment agency as a processor for this purpose, but we will not use the data for other purposes or pass it on to third parties for our own use. - When creating an application summary list showing the status for each data subject involved
Due to the many applications that Nelissen processes and the different channels through which new candidates are introduced, there is a legitimate interest in creating a list so that candidates we refuse do not re-examine after a few weeks. This list only contains personal identification data. - When keeping contact details to notify you as a friend or family member of our employee in the event of an emergency
We ask our employees to provide contact details of an acquaintance and/or family member so that we can notify them in the event of an emergency. - When using images for public relations and/or journalistic purposes
When Nelissen organises a company event, Nelissen has a legitimate interest in doing public relations to attract new employees and/or new customers. The visitors of the event are informed in advance and have the opportunity to oppose taking the photo: at the event itself against the photographer or after the event by sending an email to privacy [at] nelissen.be.
5.4 Based upon legal obligation
It is possible that Nelissen processes personal data because this is necessary to comply with a legal obligation to which Nelissen is subject.
5.5 Compatible purpose
If we have collected your personal data under a legitimate interest or agreement, we may also use this data in the future for another purpose that is compatible with the original purpose. In doing so, we consider the following aspects:
- The link between the original purpose and the new/future purpose;
- The context in which the data has been collected (what is the relation between you and Biobest);
- The type and nature of the data (does it concern sensitive data?);
- The possible consequences of the intended processing (what are the consequences for the data subject?);
- The existence of adequate guarantees (such as encryption or pseudonymisation).
- With who do we share your personal data?
Nelissen does not share your personal data with third parties, unless:
- Nelissen has received your prior consent;
- Nelissen is obliged to do so in the context of a regulation or legal procedure;
- Nelissen is requested to do so by legislative or judicial authorities;
- Nelissen organises an event together with partners or suppliers. The list of participants will also be communicated to the partners or suppliers;
- Nelissen is taken over in whole or in part or split up. In that case, Nelissen will impose on the third party the obligation to process the personal data only in accordance with the provisions of this Privacy Policy.
Nelissen makes use of certain subcontractors such as consultants, study agencies (e.g. for conducting satisfaction surveys, tools (e.g. CRM system, mailing tool) and this in order to outsource some of our services to them. These subcontractors are not considered third parties but processors. We ensure that these subcontractors take the necessary technical and organisational measures to process your personal data legally and lawfully and under no circumstances disclose your personal data to third parties.
- Security of your personal data
Nelissen recognises that the security of personal data is part of data protection. Therefore, Nelissen takes appropriate technical and organisational measures to protect your personal data against unauthorised processing or unauthorised access in order to prevent misuse.
Whenever personal data is transferred to a processor outside the European Economic Area (EEA), Nelissen will always do so in accordance with the terms of this Privacy Policy and Nelissen will follow applicable data protection laws and regulations to ensure adequate safeguards.
- Storing your personal data
Nelissen will only keep your personal information for the minimum period necessary to fulfil the purposes set forth in this Privacy Policy unless (i) a longer retention period is required to resolve disputes or (ii) a longer retention period is required by law. Non-personal information may be retained indefinitely for statistical purposes.
- Cookies
Cookies are text files that are placed on your computer to collect standard internet logging information and behavioural information. This information is used to keep track of the visitor behaviour of the website and to compile statistical reports about the website.
More information about our cookie policy can be found on https://www.nelissen.be/en/cookie-policy.
- What are your rights and how can you exercise them?
10.1 What are your rights?
- Right of access: You can ask us which personal data we process about you, for which we process it, which categories of personal data we process, with which categories of third parties we share your personal data, the origin of the processed data and - if applicable - what logic we use in the automatic processing of personal data.
- Right to rectification: If information is incorrect, you can ask us to correct it.
- Right to delete your data: If data is not processed lawfully or if your data is no longer necessary for the purpose for which it was collected, you can ask us to delete your data.
- Right to restrict processing: By restricting the processing of your personal data, your personal data can still be kept but its use is limited. When you have requested a processing restriction, we may only store your data. This means that no other transactions can take place with your data.
- Right to object: You have the right to object to the fact that your data is processed if that processing is based on a general interest or the legitimate interest of the person processing your data. Moreover, you can also exercise this right of objection if your personal data are processed for direct marketing purposes. This right of objection also applies to profiling, which forms the basis for processing for direct marketing purposes.
- The right to withdraw consent: If the processing of your personal data is based on consent, you have the right to withdraw your consent at any time.
- The right to transfer data: You have the right to obtain the personal data provided by you in a standard, structured and machine-readable form and you have the right to transfer these personal data to another controller if the processing is based on the legal grounds of consent or contractual relationship.
- The above rights are only a summary and remain at all times subject to the limitations of applicable data protection laws.
10.2 How can you exercise your rights?
You can exercise your rights by sending an e-mail to privacy [at] nelissen.be. In order to prevent any unauthorised disclosure of your personal information Nelissen may request more information to verify your identity.
Nelissen has one month to answer your request. This period will begin when Nelissen has received your request and has all the necessary information to fulfil your request. The period of one month can be extended after a notification and explanation of Nelissen.
Nelissen will provide the requested information free of charge. If requests are unfounded or excessive, in particular because of their repetitive nature, Nelissen may charge a reasonable fee or Nelissen may refuse the request.
If for any reason you assume that Nelissen did not handle your request correctly, you may contact Nelissen again and we will work with you to find a solution.
For the sake of completeness, we inform you that if Nelissen does not respond to your request, refuses it or if our response does not meet your expectations, you always have the right to file a complaint with Data Protection Authority (GBA)
Data Protection Authority (GBA)
Drukpersstraat 35, 1000 Brussel
Phone: +32 (0)2 274 48 00
E-mail: contact [at] apd-gba.be